Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and RabbitShip, a trade name of INNOVER LABS ("Company," "we," "us," or "our"), the operator of the online shipping aggregator platform accessible at rabbitship.in ("Platform").

By registering an account, accessing, or using RabbitShip in any manner, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree, please discontinue use of the Platform immediately.

RabbitShip provides an online platform that enables users to:

• Enter a pickup address and a delivery address within India, along with parcel weight and dimensions.
• Receive real-time shipping rate quotes from multiple courier partners simultaneously.
• Compare rates and select the courier partner of their choice.
• Confirm and pay for a shipment booking through the Platform.
• Receive an AWB (Air Waybill) / tracking number issued by the selected courier partner.
• Track shipment status using updates provided by the courier partner.

Integrated Courier Partners

RabbitShip currently integrates with the following courier partners (subject to change):

Availability of a specific courier partner for a given PIN code route may vary. RabbitShip does not guarantee that all partners will be available for every shipment request.

Service Scope

RabbitShip operates exclusively for domestic shipments within India. International shipments are not supported. Service is subject to the serviceable PIN codes of each courier partner.

Eligibility & Registration

To use RabbitShip, you must register an account with accurate, current, and complete information. You must be at least 18 years of age, or be acting under the supervision and consent of a parent or legal guardian.

By registering, you warrant that all information provided — including your name, mobile number, email address, and any business details — is truthful and up to date. You agree to promptly update your account details if they change.

Account Security

You are solely responsible for maintaining the confidentiality of your login credentials (email/password, OTP). All activities conducted under your account are your responsibility. RabbitShip will not be liable for any loss or damage arising from unauthorised use of your account.

If you suspect any unauthorised access to your account, you must notify us immediately at support@rabbitship.in.

Account Suspension & Termination

RabbitShip reserves the right to suspend, restrict, or permanently terminate your account, with or without notice, if:

• You violate any provision of these Terms.
• You provide false, misleading, or fraudulent information.
• You engage in abusive, harassing, or illegal activity on or through the Platform.
• You attempt to ship prohibited or restricted items.
• Your account is used for money laundering or any unlawful purpose.

Upon termination, your right to use the Platform ceases immediately. Pending orders at the time of termination shall be handled on a case-by-case basis.

One Account Per User

Each individual or business entity may maintain only one RabbitShip account. Creating multiple accounts to circumvent restrictions or obtain duplicate credits/benefits is prohibited.

Accuracy of Shipment Information

You are solely responsible for providing accurate and complete information when placing an order, including:

• Correct pickup address and PIN code.
• Correct delivery address and PIN code.
• Valid mobile numbers for both sender and recipient.
• Accurate parcel weight and dimensions (length × width × height).
• Correct declared value of contents.
• Accurate description of parcel contents.

Providing incorrect or misleading information may result in failed pickup or delivery, additional charges levied by the courier partner, return-to-origin of the parcel, or account suspension. RabbitShip shall not be liable for any such outcomes.

Volumetric Weight

Courier partners charge based on the higher of actual weight or volumetric (dimensional) weight. Volumetric weight is typically calculated as (L × W × H) ÷ 5000 (in cm and kg). The applicable rate will be based on the higher value. Any discrepancy between declared and actual weight may result in additional charges billed post-delivery.

Order Confirmation

An order is considered confirmed only upon receipt of a booking confirmation from RabbitShip containing an AWB number or tracking ID issued by the courier partner. A payment receipt alone does not constitute order confirmation.

Handover to Courier Partner

Once an order is confirmed, RabbitShip transmits your shipment details to the selected courier partner. From this point, all operational responsibility — including pickup scheduling, transit, delivery attempts, and returns — is governed by that courier partner's terms of service and operational policies.

Tracking Updates

Tracking information displayed on RabbitShip is sourced directly from the courier partner's systems and shown as-is. RabbitShip is not responsible for delays, gaps, or inaccuracies in tracking data. For the most current status, you may also check the courier partner's own tracking portal using your AWB number.

Packaging Responsibility

Proper, secure packaging of your parcel is entirely your responsibility. RabbitShip and the courier partner may not be held liable for damage resulting from inadequate packaging, including but not limited to insufficient padding, improper sealing, or unsuitable outer packaging.

The following categories of items are strictly prohibited from being shipped via the RabbitShip platform. Attempting to ship such items is a material violation of these Terms and may result in immediate account termination, seizure and destruction of the parcel by authorities, and civil or criminal legal action.

Items that are restricted (but not outright prohibited) by the selected courier partner's own policy are also restricted on RabbitShip. It is your responsibility to review and comply with the courier partner's prohibited items list before placing an order.

Rate Quotes

Shipping rates displayed on RabbitShip are fetched in real-time from courier partner APIs and are subject to change. The rate confirmed and charged at the time of successful order booking is the final rate for that order, provided the shipment details match the declared information.

Additional Charges

The following additional charges may be levied by the courier partner directly and are beyond RabbitShip's control:

Such charges are the user's responsibility and may be billed separately or adjusted against future orders.

GST & Taxes

All displayed prices are exclusive of GST unless stated otherwise. Applicable Goods and Services Tax (GST) will be added at checkout as per current Indian tax regulations. A GST invoice will be issued for each transaction.

Accepted Payment Methods

• UPI (GPay, PhonePe, Paytm, etc.)
• Credit and Debit Cards (Visa, Mastercard, RuPay)
• Net Banking
• Prepaid Wallets

All payments are processed by our PCI-DSS compliant payment gateway partner(s). RabbitShip does not store full card details on its servers. Payments are subject to the terms of the respective payment gateway.

Wallet & Credits

RabbitShip may offer a prepaid wallet or credits for use on the Platform. Wallet balances are non-transferable, non-refundable (except in cases of account closure), and have no cash value. Promotional credits may have an expiry date.

Cancellation Before Pickup

You may cancel a confirmed order before the parcel has been picked up by the courier partner. Cancellation requests must be submitted through your RabbitShip dashboard. A cancellation processing fee may apply depending on the courier partner's policy at the time of cancellation.

Cancellation After Pickup

Once the parcel is in the custody of the courier partner and in transit, cancellation through RabbitShip is not possible. For mid-transit issues, you must contact the courier partner directly using your AWB number.

Refund Processing

• Eligible refunds will be processed within 7–10 business days to the original payment method.
• Payment gateway transaction charges are non-refundable and will be deducted from the refund amount.
• Refunds to RabbitShip wallet (where applicable) may be processed faster.
• No refund will be issued for orders cancelled due to incorrect information provided by the user (wrong address, wrong PIN code, wrong weight, etc.).
• Promotional discounts or credits used in a transaction are non-refundable in cash.

Loss, Damage & Delay Claims

All claims for lost, damaged, or significantly delayed shipments must be raised directly with the courier partner. RabbitShip will provide booking confirmation details and AWB information to support your claim as needed, but bears no financial liability for the outcome of such claims.

Non-Delivery & RTO

If a shipment cannot be delivered and is returned to origin (RTO), the RTO shipping charges are borne by the user. RabbitShip will coordinate with the courier partner to inform you of the return status, but is not responsible for delays in return transit.

Limitation of Liability

To the fullest extent permitted by applicable Indian law, RabbitShip, its directors, officers, employees, agents, and affiliates shall not be liable for:

• Loss, damage, delay, theft, or misdelivery of parcels caused by or attributable to the courier partner.
• Any indirect, incidental, special, exemplary, punitive, or consequential damages (including loss of business, revenue, data, or goodwill) arising from the use of or inability to use the Platform.
• Inaccuracies, gaps, or delays in tracking information provided by courier partners.
• Temporary unavailability of the Platform due to maintenance, upgrades, or technical issues.
• Force majeure events, including but not limited to natural disasters, floods, fires, pandemics, government orders, labour strikes, or internet outages.
• Acts or omissions of third-party courier partners, payment gateways, or other service providers integrated with RabbitShip.
• Losses arising from your failure to comply with these Terms, including providing incorrect shipment information.

Liability Cap

In any event, RabbitShip's total aggregate liability to you for any claim arising out of or related to your use of the Platform shall not exceed the amount you paid to RabbitShip for the specific transaction directly giving rise to the claim.

No Warranty

RabbitShip is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the Platform will be error-free, uninterrupted, secure, or that rates displayed are continuously accurate in real time.

Third-Party Services

The Platform may contain links to or integrations with third-party websites and services (courier tracking portals, payment gateways, etc.). RabbitShip has no control over these services and accepts no liability for their content, availability, or practices.

Indemnification

You agree to indemnify, defend, and hold harmless RabbitShip and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your use of or access to the Platform.
• Your violation of any provision of these Terms.
• Your shipment of prohibited, restricted, or incorrectly declared items.
• Any claim by a third party (including the recipient) arising from your shipment.

All content, features, and functionality available on rabbitship.in — including but not limited to the RabbitShip name, logo, brand identity, website design, user interface, software code, databases, text, graphics, and documentation — are the exclusive property of RabbitShip and are protected under applicable Indian intellectual property laws, including the Copyright Act, 1957, and the Trade Marks Act, 1999.

You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for its intended purpose of booking and managing shipments. This licence does not include the right to:

• Reproduce, distribute, modify, adapt, or create derivative works of any Platform content.
• Use RabbitShip's name, logo, or brand in any manner that could cause confusion or imply endorsement.
• Scrape, crawl, or automatically extract data from the Platform.
• Reverse-engineer, decompile, or disassemble any part of the Platform's software.
• Use the Platform or its content for any commercial purpose not expressly authorised by RabbitShip.

Any unauthorised use terminates the licence granted to you and may constitute copyright or trademark infringement under Indian law.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, including but not limited to the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Indian Contract Act, 1872.

Jurisdiction

Any dispute, claim, or controversy arising out of or in connection with these Terms, the Platform, or any transaction conducted through the Platform shall be subject to the exclusive jurisdiction of the competent courts in India.

Dispute Resolution Process

Before initiating any legal proceedings, both parties agree to attempt resolution through the following process:

1. Informal Resolution: Contact our support team at support@rabbitship.in. We will make reasonable efforts to resolve your complaint within 30 days.
2. Escalation: If unresolved, escalate to our Grievance Officer at grievance@rabbitship.in.
3. Arbitration: If still unresolved, disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in India.

RabbitShip reserves the right to update, modify, or replace any part of these Terms at any time, at our sole discretion. When we make significant changes, we will:

• Update the "Last updated" date at the top of this page.
• Send a notice to your registered email address at least 7 days before the changes take effect, for material changes.
• Display a prominent banner or notification on the Platform.

Your continued use of RabbitShip after the effective date of any revised Terms constitutes your acceptance of the new Terms. If you do not agree to the revised Terms, you must stop using the Platform and may request account deletion.

For any questions, concerns, or legal notices related to these Terms, please reach us through the following channels:

This document is provided for informational purposes and does not constitute legal advice. RabbitShip recommends that you consult a qualified legal professional for any specific legal concerns relating to your use of shipping services in India.